{"id":23650,"date":"2026-06-10T17:48:48","date_gmt":"2026-06-10T15:48:48","guid":{"rendered":"https:\/\/www.vitecoelearning.eu\/?post_type=manuale&#038;p=23650"},"modified":"2026-06-11T14:52:38","modified_gmt":"2026-06-11T12:52:38","slug":"help-desk","status":"publish","type":"manuale","link":"https:\/\/www.vitecoelearning.eu\/en\/userguide\/help-desk\/","title":{"rendered":"Help desk"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"23650\" class=\"elementor elementor-23650 elementor-15074\" data-elementor-post-type=\"manuale\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d3f1251 e-flex e-con-boxed e-con e-parent\" data-id=\"d3f1251\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d2dc68 elementor-widget elementor-widget-heading\" data-id=\"9d2dc68\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help desk<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f04495 elementor-widget elementor-widget-text-editor\" data-id=\"0f04495\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The help desk platform can be accessed via the Help Center button on the e-Logos Dashboard.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d2446e e-flex e-con-boxed e-con e-parent\" data-id=\"6d2446e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a62f27f elementor-widget elementor-widget-image\" data-id=\"a62f27f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-10-at-16.58.32.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"Screenshot 2026-06-10 at 16.58.32\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjUxMTMsInVybCI6Imh0dHBzOlwvXC9tZWRpYS52aXRlY29lbGVhcm5pbmcuZXVcL3ZpdGVjb2VsZWFybmluZy5ldVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDZcL1NjcmVlbnNob3QtMjAyNi0wNi0xMC1hdC0xNi41OC4zMi5wbmcifQ%3D%3D\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"434\" height=\"127\" src=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-10-at-16.58.32.png\" class=\"attachment-large size-large wp-image-25113\" alt=\"\" srcset=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-10-at-16.58.32.png 434w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/Screenshot-2026-06-10-at-16.58.32-300x88.png 300w\" sizes=\"(max-width: 434px) 100vw, 434px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac94199 elementor-widget elementor-widget-text-editor\" data-id=\"ac94199\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Clicking on it will take you to the support section without requiring you to enter additional credentials: the system uses auto-login.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-873102d elementor-widget elementor-widget-text-editor\" data-id=\"873102d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After logging in, the dashboard displays a summary of tickets. From this screen, you can:<\/p><ul><li>view tickets that have not yet been assigned;<\/li><li>submitted reports;<\/li><li>resolved reports;<\/li><li>modified reports;<\/li><li>reports being monitored.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b50512 elementor-widget elementor-widget-image\" data-id=\"3b50512\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-11.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"image (11)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjUxMjMsInVybCI6Imh0dHBzOlwvXC9tZWRpYS52aXRlY29lbGVhcm5pbmcuZXVcL3ZpdGVjb2VsZWFybmluZy5ldVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDZcL2ltYWdlLTExLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"470\" src=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-11-1024x470.png\" class=\"attachment-large size-large wp-image-25123\" alt=\"\" srcset=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-11-1024x470.png 1024w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-11-300x138.png 300w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-11-768x352.png 768w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-11-1536x705.png 1536w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-11.png 1913w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2487308 e-con-full e-flex e-con e-parent\" data-id=\"2487308\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-de442b5 elementor-widget elementor-widget-heading\" data-id=\"de442b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to submit a report<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79c742a elementor-widget elementor-widget-text-editor\" data-id=\"79c742a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Click the <strong>New Ticket<\/strong> button to enter the details related to the issue, namely:<\/p><ul><li>Ticket Type: choose between \u201cIssue\u201d or \u201cRequest\u201d based on the level of urgency;<\/li><li>Ticket details: a brief description to identify the issue;<\/li><li>Attachments: you can upload a file (such as a screenshot) to help clarify the issue.<\/li><\/ul><p>At the end, click on Submit ticket. The issue will be entered into the system, and the technical team will receive an email notification.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f81eec9 elementor-widget elementor-widget-image\" data-id=\"f81eec9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-13.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"image (13)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjUxMzMsInVybCI6Imh0dHBzOlwvXC9tZWRpYS52aXRlY29lbGVhcm5pbmcuZXVcL3ZpdGVjb2VsZWFybmluZy5ldVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDZcL2ltYWdlLTEzLnBuZyJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"466\" src=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-13-1024x466.png\" class=\"attachment-large size-large wp-image-25133\" alt=\"\" srcset=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-13-1024x466.png 1024w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-13-300x137.png 300w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-13-768x350.png 768w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-13-1536x699.png 1536w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-13.png 1909w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec7446d elementor-widget elementor-widget-text-editor\" data-id=\"ec7446d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>After reporting the issue, it will be added to the list of reports. By clicking on \u201cView Issues\u201d in the left column and then on the ticket, you can access the issue details, where you can add notes, such as comments or specifications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb9185 elementor-widget elementor-widget-image\" data-id=\"fcb9185\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-12.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"image (12)\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MjUxNDMsInVybCI6Imh0dHBzOlwvXC9tZWRpYS52aXRlY29lbGVhcm5pbmcuZXVcL3ZpdGVjb2VsZWFybmluZy5ldVwvd3AtY29udGVudFwvdXBsb2Fkc1wvMjAyNlwvMDZcL2ltYWdlLTEyLnBuZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"471\" src=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-12-1024x471.png\" class=\"attachment-large size-large wp-image-25143\" alt=\"\" srcset=\"https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-12-1024x471.png 1024w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-12-300x138.png 300w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-12-768x353.png 768w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-12-1536x706.png 1536w, https:\/\/media.vitecoelearning.eu\/vitecoelearning.eu\/wp-content\/uploads\/2026\/06\/image-12.png 1910w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-29567e9 elementor-widget elementor-widget-text-editor\" data-id=\"29567e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Every time the ticket is updated, you will receive a status change email.<\/p><p>The <strong>VITECO<\/strong> team will close the issue once it has been resolved.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"parent":0,"menu_order":0,"template":"","format":"standard","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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